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Internet Access To Your Practice
In co-operation with EMIS, our computer supplier, we are providing the service called
emisaccess. You can book, cancel or check
your appointments on the Web, change your address or phone number and order you
repeat prescriptions. This facility, similar to online banking, is a first in the UK. We
hope it will be more convenient for you, and also give our reception staff more
time to deal with other enquiries.
HOW IT WORKS
At busy times it can be difficult to contact the practice by telephone, and
after hours there is no one to answer the phone for routine enquiries. Using the
internet, you will be able to view a range of available appointments and take
your time to choose the best one for you. Soon you will also be able to send
short messages to the practice and see the reply.
GETTING STARTED
You must register to use the internet appointment booking facility. Ask the
receptionist for a registration form, and then access the web site and enter the
registration details shown on the form. After registering, you log on with your
patient number and a password. You will then be able to view appointments you
have already made, cancel them if necessary, and book an appointment with your
doctor after checking the times available. You can also enter new queries and
read the replies to previous ones from practice staff.
SECURITY
We take the security of our patients’ information very seriously. By working
with EMIS, the company that provides the computer systems for this practice (and
for more than 50% of all doctors in the UK), we can ensure that the information
you provide when using the internet facility is protected. All communications
with the practice web site are encrypted, using the same high security that
major banks use for their internet transactions (128 bit SSL). Only you can see
the personal information you enter. The web site is administered at a remote
high-security site managed by EMIS, not at the practice, so there is no
possibility of unauthorised access.
Using the most up-to-date version of your web browser also improves security of
information. Remember to close the browser after use, especially if someone else
could access your computer.
HOW TO GET
INVOLVED
Ask the receptionist for a registration form, which provides the information you
need to register to use the internet facility.
Access the practice web site and select Online Facilities, then click the
Register link to set up your account.
Enter your personal details in exactly the same format as on the registration
form. If the information does not match, your registration will not be accepted.
When you book an appointment online, you will receive confirmation immediately.
There is no need to re-confirm by e-mail or telephone – just arrive promptly on
the day!
Coming Soon-Messages will be handled by practice staff during
normal working hours, so there will be a delay before you get your reply. If you
have an urgent query telephone the practice or emergency service as usual.
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